Order Tracking

We help you understand how to track your order after you have made a purchase from a merchant or supplier. As an intermediary, we receive your request and forward it to the relevant merchant or supplier so they can provide tracking updates when available.

How tracking works

After you place an order with a merchant or supplier, they may provide a tracking number or link. We do not operate an order tracking system ourselves. Tracking information is supplied by the merchant or supplier, and availability depends on their processes.

When to contact us

If you have not received tracking details or have questions about your order, you can reach us at contact@disque.ma. We will forward your request to the merchant or supplier for assistance. Keep in mind that merchants and suppliers are responsible for delivery, returns, warranties, and all commercial fulfilment.

What we can help with

• Explaining the tracking process based on the merchant’s policies
• Forwarding your tracking-related questions to the merchant or supplier
• Providing general guidance on what to expect

Important note

disque.ma provides decision-support information and intermediary assistance. We are not the merchant or supplier. Requests are forwarded to merchants or suppliers, while commercial responsibilities remain with them. Tracking information is provided by the merchant or supplier when available. We do not operate order tracking systems.